Question 1

What if I cannot see any restaurants near me?

Accepted Answer

You’ll only be able to see participating restaurants, so it’s possible that there aren’t any nearby. But don’t worry, we’re adding more all the time so stay tuned… If you’re desperate for your KFC fix (we’ve all been there!), you can also use the Map view to search for other restaurants further away.

Question 2

The App is saying the Restaurant is not available ­- why is this?

Accepted Answer

You might get this message if the restaurant is unable to take orders over the internet. In some cases, the database on your phone might be corrupted and cause this message to be shown for all restaurants. Don’t stress though, deleting and re-installing the App should fix the problem.

Question 3

I was unable to "Check In" when I got to the restaurant ­- what do I do?

Accepted Answer

Don’t worry, you’ll still get your food! Your order is sent to the restaurant as soon as you make your order so if you can’t “Check In” for any reason, just speak to a team member and they’ll retrieve your order for you.

Question 4

Can I pick up my food in Drive Through or the Front Counter?

Accepted Answer

You can do either! Whatever floats your boat and works for you best.

Question 5

Why is the App telling me there is an issue communicating to the restaurant when I pay by card?

Accepted Answer

There could be a few reasons why – it might be because the restaurant is unable to take orders, but it also won’t work if your credit card details are incorrect. Try re-entering your card details, and check that you have sufficient funds. If you’re still unable to order, get in touch with us here. You can also always order and pay in the restaurant.

Question 6

Why do I have to create an account to order?

Accepted Answer

An account lets us email you your receipt. It also allows the App to remember your fave orders so the ordering process is faster next time – less waiting, more eating!

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