Question 1

How is your chicken cooked?

Accepted Answer

There's fried chicken. And there's Kentucky Fried Chicken. Trust us, your taste buds will know the difference. Only Kentucky Fried Chicken is meticulously hand-breaded in the Colonel's secret herbs and spices and pressure-cooked in small batches to preserve freshness. Our Popcorn Chicken and Nuggets are stored in the freezer and cooked in the deep fryer to be served up perfectly golden

Question 2

What kind of chicken do you use?

Accepted Answer

You can't make the Colonel's finest without the best quality chicken.... duh. That means real 100% Aussie chicken is delivered fresh in 97% of our stores. We buy our chicken from reputable suppliers in Australia like Inghams, Steggles and Golden Farms - if those names sound familiar, it's because they supply the same chicken you'd pick up at your local (it's just missing 11 very important things)

Question 3

What do your stores do with leftover chicken?

Accepted Answer

When it comes to Kentucky Fried Chicken, leftovers are rarely an issue (as anyone who's ever had their 3 Piece Feed demolished by hungry mates can attest). But on the rare occasion there is chicken left over and for those times, we've partnered with Foodbank and OzHarvest to make sure it goes to people in need.

Question 4

Do you have any vegetarian or vegan options?

Accepted Answer

Contrary to popular opinion, we do actually have options at KFC if you're all bout that plant-based life. Yes, we know what the "C" stands for, but hey, we love everyone equally. The good news is our famous hot Chips are vegetarian-friendly, as they are cooked in canola oil and don't contain any animal products. That goes for the salt too. However, we can't guarantee that there won't be some cross-contamination with utensils and potentially Chips being cooked in the same oil as Popcorn Chicken and Nuggets, so we'll let you make that call yourself. Some other options include our coleslaw (as long as you can eat eggs), our dinner rolls and burger buns, our mashed potato (w/o the gravy) and lucky last our chocolate mousse is vegetarian friendly.

Question 5

How can I make healthier choices at KFC?

Accepted Answer

Kentucky Fried Chicken is a treat that should be enjoyed as part of a balanced lifestyle, which includes regular exercise. And no, going for a KFC run doesn't count 😉. If you're looking for healthier options at KFC, here are some tips that might be right up your alley: Choose no sugar drink options such as water or Pepsi Max, choose a regular serve of chips or regular combo instead of large or, our personal favourite, bring a hungry mate. They'll be more than happy to help you finish off what you can't!

Question 6

How do you make sure your food is properly cooked?

Accepted Answer

The Colonel liked to run a tight kitchen. So, our food today is prepared to the highest standards in accordance with established cooking procedures, just the way the Colonel would have wanted it. It's all cooked for a specified amount (using timers) to ensure it's done properly, then held hot for another short, specified amount of time till perfectly golden and ready to serve. If it doesn't happen to be sold before the holding time expires, it's withdrawn from sale to make sure you get only the best of the best. No ifs, no buts..

Question 7

Do you fry in palm oil?

Accepted Answer

Nope, we haven't used palm oil to cook any of our products since 2012. We're now fryin with a high oleic canola oil.

Question 8

Where do you source your products?

Accepted Answer

We reckon you can't get much better than what's already in your backyard - that's why we try to source local true blue Aussie ingredients where possible. All of our chicken comes from Aussie poultry farms and most of our fresh produce (such as lettuce and tomatoes) are grown Down Under, as is the flour we use to make our burger buns, tortillas and dinner rolls. The potatoes we use to make our famous chips generally come from Tassie and Victoria, and the high-oleic canola oil we cook 'em in is also home-grown. Sometimes due to low cropping levels (e.g. caused by bad weather), we might need to source produce or oil from overseas - but that's always as a last resort and only temporary.

Question 9

How are your chickens treated?

Accepted Answer

Look, we're going to say it. Kentucky Fried Chicken is the best chicken in the world. Yeah, we went there. And we reckon a big reason for that is our commitment to making sure we only use the highest quality, ethically sourced ingredients. This means we require all our suppliers to abide by all applicable laws, codes and regulations, as well as the high standards set out in our Supply Chain Management Code of Conduct. Animal welfare is a big focus for us. All the chickens we use are raised in large barns, which allows flocks to be raised comfortably. We also require all our chicken meat suppliers to be members of the Australian Chicken Meat Federation and to strictly follow the Model Code of Practice for the Welfare of Animals, Domestic Poultry. We've even gone above and beyond and developed our own Code of Conduct for suppliers, which includes animal welfare standards. We take this responsibility very seriously - any supplier caught violating it can kiss their contract goodbye. We also follow all laws and regulations around the use of antibiotics to ensure all of our food is safe for our customers, as outlined in Yum! Brands' Good Antimicrobial Stewardship Principles. We know this is really important to a lot of people, so that's why we're committed to working with our suppliers to find ways to reduce the use of antibiotics important to human medicine in our chicken supply.

Question 10

Do you have any sustainability initiatives?

Accepted Answer

So much of what we do is dependent on having a happy, healthy planet so you could say we're pretty keen on making sure it stays that way. We were actually the first Quick Service Restaurant (QSR) to get involved in 'Do the Right Thing, Use the Right Bin', a nationwide recycling initiative in partnership with the Australian Packaging Convenant. Recycling systems have been installed in our restaurants across Australia and we're continuing to grow our recycling program front-of-house for bottles, cans and cups. We also partner with an accredited third party supplier who picks up our cooking oil and processes it at various plants to make products such as biodiesel and animal feed. Pretty nifty, right? And that's not all! Not to brag, but in 2013, we were the first QSR to open a Leadership in Energy and Environmental Design (LEED) certified restaurant at East Maitland in NSW. Our ambition is to design and build all new restaurants to be a LEED certifiable (or equivalent) standard, and so far, we're making good on that promise.

Question 11

Do you advertise to children?

Accepted Answer

The short answer is, no we don't. We were a founding member of the Australian Food and Grocery Council's "Quick Service Restaurant Initiative for Responsible Advertising and Marketing to Children". That's a lot of words, but it basically means we don't advertise directly to anyone under the age of 14 in any media, we don't include toys in our children's meals, and we don't advertise them outside of our restaurants.

Question 12

Do you have any halal options?

Accepted Answer

The Colonel believed everyone should have a seat at his table so we’re mindful of responding to customer needs and cultural sensitivities in a balanced manner.  We have a handful of restaurants in Australia that don’t serve bacon and are locally certified as Halal.  These locations include Punchbowl (NSW), Bankstown South (NSW), Auburn (NSW), Lakemba (NSW), Campbellfield (VIC). Fawkner (VIC) is Halal certified and has a handling procedure for bacon served on-site. All certified restaurants will have their Halal Certificate on display listing Halal suitable menu items. Please refer to this when visiting your KFC Restaurant.  The Chicken supplied to these Certified Restaurants is Halal.  Any changes to the list of certified restaurants will be communicated here.

Question 13

How do you pay your workers?

Accepted Answer

Nothing beats the feeling of getting your first ever job as a teen... the nervous excitement, the pride when you get your first paycheck, and the realisation that you no longer have to rely on your parents for pocket money... (though you definitely still need them for a lot of other things!). We're proud to play such a big part of that journey for so many Aussie teens which is why we've always made sure to pay fair wages in accordance with lawful agreements endorsed by the Fair Work Commission. In July 2018, we started a two-year transition to the Modern Fast Food Award (MFFA) weekend penalty rates to align with the changing legislative framework. The phased transition was necessary to make sure our team members who only worked weekdays (and were therefore paid above the Award) had sufficient time to adjust to the new rates. People are at the heart of everything we do at KFC, so we'll always do our best to treat our team members with respect and pay them fairly.

Question 14

How do I get a job at KFC?

Accepted Answer

Ah, so you're wanting to join the KFC fam? Well we deffs want to hear for you! Just hit us up here and show us what you've got.

Question 15

What community initiatives are you involved in?

Accepted Answer

We have hundreds of restaurants all across Australia - and they're only there because of the support of their local communities. Awwwww. So it's only fair that we do everything we possibly can to give back where we can. In 2018, we launched the KFC Youth Foundation, a charity which helps build confidence in young Aussies. It's a cause that's very close to our hearts because the majority of our workforce in Australia is under the age of 25. For most of them, KFC will be their first job, their second family and hopefully a place where they can just be themselves outside of school and home. We want KFC to be a place where you can do you. Nothing makes us prouder than seeing them people mature into thriving young adults, and we'll do anything we can to help them get there. On the food side, we participate in Foodbank's Food Rescue Program to donate food to those in need. To date, we've donated over 161,000(!) meal equivalents. That's a lotta chicken. We're also keen supporters of OzHarvest, and that starts right at the top.

Question 16

What is working at KFC like?

Accepted Answer

At KFC, we've got plenty of roles that will suit you depending on your strengths. Love to get stuck in and get your hands dirty? You might be the cook we've been waiting for. Or maybe you're more of a people person - we're always looking for customer service superstars to serve our guests. Honestly, what we love most is people keen to give it a go. So whaddya say - you in? If so, just hit up our jobs website here to find out all the deets.

Question 17

Will you sponsor my charity or sports team?

Accepted Answer

We already support a number of charities and community groups through the KFC Youth Foundation and have commitments to existing sponsorships, so our plate's a bit full already sadly. We're chuffed you thought of us though and keep up the good work!

Question 18

Does KFC deliver in Australia?

Accepted Answer

Yes! You can get KFC delivered via our app and website. Head on over to either to get your order started and double check we deliver to you. If we don’t, check out Menulog, Doordash or Uber Eats to get your KFC fix.

Question 19

How does KFC delivery work?

Accepted Answer

When you order on the KFC app or website, our delish Kentucky Fried Chicken comes straight to your door courtesy of our delivery partner. Just hit us up on the app or website and get your order started to double check we deliver to you. Make sure to check the delivery hours of your local KFC here, as they'll vary from restaurant to restaurant.  You can also order for delivery through our good pals at Uber Eats, DoorDash- you might have heard of them.

Question 20

Does my local KFC deliver?

Accepted Answer

We're still rolling out our delivery across Australia, so start an order on the KFC app or website to see if we deliver to you! New locations are popping up all the time so if it's not there, don't give up hope. And hey, you're still always more than welcome to come visit us in store but if that is too much human interaction you can use our app or website to order for pick up too 😉

Question 21

How do I get KFC delivery?

Accepted Answer

You can get KFC delivery through the KFC app or website (our personal favourite options), just start a delivery order to see if we deliver to you. Our friends DoorDash and UberEats also deliver KFC goodness. Check on their app or website to see if they deliver from your local store

Question 22

How much is KFC Delivery?

Accepted Answer

To get KFC delivered, the fee can fall anywhere up to $3.95 and it’s added to your cart before you check out on the KFC app and website. The delivery fee for your chosen store is the same across our app, website and delivery partners. We sometimes run free delivery promos too so keep you're eyes peeled for a sweet deal.

Question 23

Can I pay cash when I get KFC delivered?

Accepted Answer

Afraid not. But you can pay via Paypal, Apple Pay, Google Pay, and Credit Card on the KFC App and website.

Question 24

What do I do if I have an issue with my delivery?

Accepted Answer

Even the most seamless plans can hit a road block. Check the tracking on your KFC app or website order to find your drivers number if they are en route. You should also have a SMS with a tracking link and driver deets. If that is not available, call our delivery helpline line on 1800-865-182. Have your name and phone number handy so the team can help you out ASAP. It's important not to call the store as the staff will be pretty flat out!

Question 25

What do I do if I have issues with my delivery payment

Accepted Answer

Give us a buzz on 1800-865-182 (with your name and phone number ready) and our team will help out. You can also contact us and someone from our team will get back to you. Just FYI, phoning the delivery support line is gonna be your quickest help option as our staff are pretty flat out most of the time!

Question 26

What do I do if I have an issue with my delivery driver?

Accepted Answer

Give our delivery helpline a call on 1800-865-182 or contact us here and we'll sort it out!

Question 27

Where is my delivery?

Accepted Answer

Alright settle down, it's on its way (hopefully 😜). When your driver is en route, you'll get an SMS with a tracking link and your drivers deets to check where your order is at. You can also head to your app or web order to get in contact with your driver. If your call isn’t going through there, give our delivery support team a buzz at 1800 065 128.

Question 28

My delivery had missing items?

Accepted Answer

That’s no fun! For immediate assitance reach out via our delivery helpline at 1800 865 182. You can contact us here or in our Facebook inbox!

Question 29

Does KFC deliver to my area?

Accepted Answer

There is a good chance we do! Most restaurants deliver via app or website but start your order and pop in your addy to double check! If it's not there, don't fret - we are working on getting the rest of the country delivering!

Question 30

Does Doordash deliver KFC?

Accepted Answer

Yes - Doordash are one of our delivery partners. Head over to the info page of your local KFC to make sure Doordash deliver from your preferred store. They have most menu items, but you can check out the KFC app and website to get aaaaall your faves delivered.

Question 31

Does UberEats deliver KFC?

Accepted Answer

Yes - UberEats are one of our delivery partners. Head over to the info page of your local KFC to make sure UberEats deliver from your preferred store. They have most menu items, but you can check out the KFC app and website to get aaaaall your faves delivered

Question 32

Can I get KFC Delivered from the App or website?

Accepted Answer

You bet we deliver on both our App and through our website... What a time to be alive.  Head on over to our KFC Delivery FAQ page for all things delivery!

Question 33

Can I place orders in advance?

Accepted Answer

Planning ahead, we love to see it. Just place your order to pick up via the KFC app or the website. Delivery scheduling is also on the horizon so keep your eyes peeled for that too!

Question 34

How do I pay for my online order?

Accepted Answer

Online orders are paid on the KFC app or website for both delivery and pick up! It's so easy there is no reason not to tbh. We accept PayPal, Apple Pay, Google Pay, and Credit Card, with more on the way. It's almost like we make it easy for you to pay us.

Question 35

How can I collect my pick up order?

Accepted Answer

When you’re near your chosen restaurant, just check in on the KFC App or website so we can get fryin'. That way, you'll be greeted with the freshest fried gold possible.

Question 36

Can I pick up my food in Drive Through or the Front Counter?

Accepted Answer

Check in on the app or website to see what pick up collection methods are available at your chosen restaurant and from there it's really whatever floats your boat. Just make a selection and we'll serve up the good stuff wherever you want it.

Question 37

I've made a mistake! How do I cancel and get a refund?

Accepted Answer

Dude, relax. It’s all gravy! If you placed a pick up order and you haven’t checked in at the restaurant yet, just hit cancel in the App and you’ll get a refund within three days (we process the refund immediately, but the banks take their sweet time). If your order is out for delivery, contact the KFC delivery helpline at 1800-865-182 and they will let you know what can be done.

Question 38

I was unable to check in when I got to the restaurant - what do I do?

Accepted Answer

Don’t worry, you’ll still get your food! Just chat to a team member and they’ll retrieve your order for you.

Question 39

What if I cannot see any restaurants near me?

Accepted Answer

If you're making a Pick Up order and no restaurants show when you enter your Suburb, Post Code or hit 'Use My Location', then unusually we're not in your 'hood. Likewise, when trying to place a Delivery order and no stores show up, then that means we don't deliver to your address ...yet! (in this case we always recommend trying a Pick Up order instead, because we may still be nearby but not just close enough to deliver).

Question 40

The KFC App or website is saying the restaurant is not available - why is this?

Accepted Answer

Ah, that ole' hiccup. You can get this message on the KFC App or website for number of reasons. To get to the bottom of it, give your local a call to see whats poppin.

Question 41

How do I get to the KFC Secret Menu on the app?

Accepted Answer

There definitely isn’t a Secret Menu on the KFC App, and it’s DEFINITELY not filled with the Colonel’s craziest creations to date. Even if there was a Secret Menu, we definitely wouldn’t just tell all about it on our website - if we did, it wouldn’t be a secret at all! Not that there is a secret. There definitely isn’t. Stop asking questions about it.

Question 42

I used to have a password in the KFC App/website – what’s happened?

Accepted Answer

Passwords are *soooo* 2021, we’re moving to a more secure and modern method with an OTP (one-time password). When you login simply follow the steps and - bingo!

Question 43

I can't login - The phone number in my app/web account is wrong

Accepted Answer

New phone who dis? No prob if your number is wrong, you can change it in the KFC App or website by heading to the login page. Enter your email click sign in and then click "Different Number?" We'll then verify it's you via email and then you'll be able to update your number.

Question 44

The KFC App or website is saying the restaurant is not available - why is this?

Accepted Answer

Give restarting the App or refreshing the web page a go and if that doesn’t help, contact us and we can look into it for you!

Question 45

Promos look different – what are promos and rewards?

Accepted Answer

Promos and rewards are like a warm hug from your favourite person (don't lie, we all have one). To access promos, select your store on the KFC app or website and enter whether you're looking for pick up or delivery and bingo the promos for your chosen restaurant are unlocked. As for rewards, these ones are just for you! They'll pop up in the same place, keep your eye out as they can appear at any time.

Question 46

The KFC App and website have changed! What's going on?

Accepted Answer

It's not a phase mum, we've changed our look for good. Not to fret tho, you can still do everything you use too… maybe even a lil more!

Question 47

What's a drive-thru only restaurant?

Accepted Answer

We're talking no speaker box and no getting out of your car... Just pre-order on the KFC App or website and drive on through.

Question 48

How can I delete my KFC account?

Accepted Answer

You can delete your account directly through the KFC App by navigating to: Account > Account Settings > Delete Account If you are unable to access your account or need further assistance, please contact our Customer Service Hotline at: Phone: 1300 666 532 Email: Customer.Service.Hotline@Yum.com

Question 49

What restaurants sell the NEW KWENCH BY KFC beverage range?

Accepted Answer

We are excited to be offering the freshly prepared, totally delicious NEW KWENCH BY KFC beverage range on our menus at a select number of restaurants within the Illawarra and Cairns regions.  Please find below the list of restaurants that serve our THIRSTY-KWENCHIN’ drink range !  Cairns Earlville Smithfield Cairns Central FC Edmonton Redlynch Gordonvale Warrawong Unanderra Dapto Fairy meadow Shellharbour Shellharbour FC Wollongong FC Albion Park 2 Stay tuned as you never know when more KWENCH BY KFC locations will drop.

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