How can I collect my order?
When you’re nearby, just check in on the App. When you do, we’ll get your chicken frying. That way, as soon as you arrive, it’ll be flying hot and fresh out the kitchen.
Can I pick up my food in Drive Through or the Front Counter?
You can do either! Whatever floats your boat.
What payment methods do you accept?
Paypal, Apple Pay, Google Pay, and Credit Card, with more on the way.
Do you offer delivery in the App?
Not yet, but it’s on the horizon.
I've made a mistake! How do I cancel and get a refund?
Dude, relax. It’s all gravy! If you haven’t checked in at a restaurant yet, just hit cancel in the App and you’ll get a refund within three days.
I was unable to check in when I got to the restaurant - what do I do?
Don’t worry, you’ll still get your food! Your order is sent to the restaurant as soon as you make your order so if you can’t check in for any reason, just speak to a team member and they’ll retrieve your order for you.
What if I cannot see any restaurants near me?
You’ll only be able to see participating restaurants, so it’s possible that there aren’t any nearby. But don’t worry, we’re adding more all the time so stay tuned… If you’re desperate for your KFC fix (we’ve all been there!), you can also use the Map view to search for other restaurants further away.
The App is saying the restaurant is not available - why is this?
You might get this message if the restaurant is unable to take orders over the internet. In some cases, the database on your phone might be corrupted and cause this message to be shown for all restaurants. Don’t stress though, deleting and re-installing the App should fix the problem.
Why is the App telling me there is an issue communicating to the restaurant when I pay by card?
There could be a few reasons why – it might be because the restaurant is unable to take orders, but it also won’t work if your credit card details are incorrect. Try re-entering your card details, and check that you have sufficient funds. If you’re still unable to order, get in touch with us here. You can also always order and pay in the restaurant.
How do I get to the KFC Secret Menu on the App?
There definitely isn’t a Secret Menu on the KFC App, and it’s DEFINITELY not filled with the Colonel’s craziest creations to date. Even if there was a Secret Menu, we definitely wouldn’t just tell all about it on our website - if we did, it wouldn’t be a secret at all! Not that there is a secret. There definitely isn’t. Stop asking questions about it.