To get a bit serious for a second, nothing is more important to us than the health and safety of our staff and community.
In response to COVID-19, we introduced some new rules to our already top-notch hygiene procedures – and as we start to slowly re-open our dining rooms across Australia, those hygiene procedures will remain firmly in place.
We won’t be throwing open the doors to every dining room right away, though. Because every state and territory has different health and safety guidelines, and every dining room is a different shape and size, we’ll be opening dining rooms on a case-by-case basis.
In Melbourne our dining rooms will remain closed for now, but you can still order on the KFC App, visit the Drive Thru, get some home delivery, or pop into any store to grab your meal takeaway. Cashless payments are recommended - in fact, it's a requirement in Melbourne so stores aren't accepting cash at all right now. Your safest bet is to download the app, order and pre-pay - or bring your card to the store.
By taking things slowly and keeping transactions contact-free, we can keep fryin' the chicken you love, and you can be confident that we’re doing it safely and responsibly.
Win-win!
FAQs
We’re still open and still fryin’! Most of our stores are open for Takeaway and Drive Thru, and you can you hit up the KFC App to see if your local store is offering Click and Collect or Delivery. Take note though that with tougher restrictions, Melbourne Metro stores will still be open and fryin', but only until 8pm.
Which KFC restaurants are closed for dine-in?
Right now, most of them. Only a handful of restaurants have reopened their dining rooms, but you’ll see more opening up over the coming weeks.
Why are some restaurants reopening dining rooms and not others?
Well, it’s complicated. Our dining rooms come in all shapes and sizes, so the guidelines from Federal, State and Territory Governments will affect each store differently. As much as we want to go back to business as usual, we’re only re-opening the dining rooms that we’re sure are safe for our team and customers.
How will social distancing measures be implemented for dine-in customers?
We want to make it an absolute breeze to dine in at KFC. We’ll look at each dining room and crunch the numbers, determining how many dine-in customers we can accommodate, then make sure every restaurant has clear signage about where and when you can sit. Of course, we encourage everyone to follow normal social distancing rules when interacting with staff and other guests.
What hygiene measures are in place for dine-in customers?
Keeping our restaurants spick ‘n’ span has never been more important, so we’re continuing our top-notch hygiene, health and safety procedures. For the dining rooms that are re-opening, hand sanitiser will be available for all customers, and there’ll be a team member dedicated to cleaning and sanitising tables, chairs and kiosks.
On top of that, social distancing remains a priority – new signage will confirm where customers can sit within dining rooms, and a team member will point you to an appropriate seat on arrival. Good service, huh!
How can I order if I want to dine-in?
Easy! Just use the KFC App, or order at kiosks. All food will be provided in takeaway bags for your health and safety.
How can I stay safe while dining in?
Really, you just need to follow the same common-sense rules that you do everywhere else. Practice social distancing, wash your hands frequently, and use hand sanitiser before eating.
Beyond that, the COVIDSafe app is available to everyone who wants to help slow the spread of COVID-19. Downloading the app can help protect yourself and your community, so we encourage all of our customers to download it – just click here for iOS users, and here for Android users. For more info about the app, click here. Piece of cake!
Will I be asked to provide my details in order to dine-in?
If you’re dining in, you might be asked to provide your contact details to adhere to some State Government guidelines.
If that’s the case, your personal data will only be shared with health authorities if anyone visiting our restaurants tests positive for COVID-19. That way, you can be notified as quickly as possible, helping authorities to monitor and reduce the spread of COVID-19. All info will be stored securely and only used in the case of possible contact with COVID-19 – we won’t use your information for any other purposes.
Cashless payments are recommended - in fact, some stores aren’t accepting cash at all right now. Where cash is accepted, sanitiser will be used after every transaction, but the safest bet is to download the KFC App for contact-free ordering.
All our crew are trained before each shift on increased safety measures, hygiene standards and social distancing rules to mitigate the risk of COVID-19.
Every shift has a dedicated Hygiene Leader, who’ll ensure that team members are washing their hands more frequently and sanitising all contact surfaces.
For most restaurant practices, our team don’t wear gloves. Gloves can actually create a false sense of security – if not replaced after every task, they quickly become more attractive to nasty microbes than a pair of washed hands. As per Australian Government and WHO guidelines, the best way to avoid COVID-19 is frequent handwashing and using an alcohol-based sanitiser – exactly what we’re doing here at KFC.
If you’re keen for some extra info, you can read more by clicking here and here.
