FAQs

Are your chickens well looked after?

We demand good animal welfare. All of our chicken suppliers are required to be members of the Australian Chicken Meat Federation and to strictly follow the Model Code of Practice for the Welfare of Animals, Domestic Poultry. All of the chickens we use are raised in large barns that are typically bedded with wood shavings or rice hulls. They are not kept in cages.

How fresh is your chicken?

Very! We know fresh is best so across all of our restaurants, at least 97% of our chicken-on-the-bone, chicken fillets and strips are regularly delivered fresh into our restaurants, not frozen.

We buy our chicken from reputable chicken suppliers in Australia like Inghams, Steggles and Golden Farms - the chicken we buy is just like the chicken you can find in your local supermarket!

How do you make sure your food is properly cooked?

Our food is prepared to the highest standards in accordance with our established cooking procedures. All of our food is cooked for a specified length of time to ensure it is properly cooked and we have timers on our cookers which help us do this. Once cooked, our food can only be held hot for a specified, short length of time. If the food is not sold before the holding time expires, it is withdrawn from sale to make sure you get the best and freshest product.

All food temperatures are in accordance with stringent food safety standards. Our managers and team members are trained and tested on all of these standards, and our inspectors regularly conduct surprise inspections to make sure our high standards are being met.

Do you use palm oil?

We've not used palm oil for cooking any of our products since May, 2012, when we switched to using a high oleic canola oil. Some of our desserts may still contain palm oil, but we're working with our suppliers to try and change that, as we'd love to be 100% palm oil free as soon as possible.

Do you advertise to children?

No - we don’t advertise our products directly to children aged under 14 in any media. We also don't advertise our children's meals outside of our restaurants, and we don't include toys with our children's meals. We were a founding member of the Australian Food and Grocery Council's "Quick Service Restaurant Initiative for Responsible Advertising and Marketing to Children" and we take our obligations under that Code very seriously.

Do you have any halal stores?

We are mindful of responding to customer demands and cultural sensitivities in a balanced way. We have just a few Halal stores in Australia that don’t serve bacon and are locally certified as Halal. We have no current plans to expand this.

How do I apply for a job at KFC?

We’d love to hear from you! Please visit http://www.kfcjobs.com.au

Will you sponsor my charity or sports team?

We support a number of designated charities and community groups and have commitments to various existing sponsorships. Due to these commitments we are unfortunately unable to help with additional requests.

Do you recycle?

We sure do! We are first quick service restaurant system to participate in a nationwide recycling initiative, "Do the Right Thing, Use the Right Bin", a public-private partnership funded by the Australian Packaging Covenant. New recycling systems for public use have been installed at over 190 KFC restaurants across Australia and we continue to grow our recycling program front-of-house for bottles, cans and Krusher® cups.

In addition, we proudly recycle cardboard back of house in most restaurants and we also recycle our cooking oil in all restaurants where a recycling service is available. We partner with an accredited third party supplier who picks up our cooking oil in-store and processes it at various plants to make products such as biodiesel and animal feed.

Does KFC have any "green" stores?

In 2013, we became the first quick service restaurant in Australia to open a Leadership in Energy and Environmental Design (LEED) certified restaurant at East Maitland in New South Wales. In February 2015, we opened our second LEED certifiable restaurant at Lidcombe, NSW. Our ambition is to design and build all new company restaurants to be to a LEED certifiable (or equivalent) standard. In addition, we're committed to reducing the carbon footprint of our restaurants and we're already doing many things to meet this goal: we re-cycle our canola cooking oil in all stores where a recycling service is available, we've installed recycling bins for customer use at over 190 of our restaurants and we recycle cardboard back of house in the majority of our restaurants.

Where do you source your products?

We're committed to supporting Australian farming and we source locally wherever we can. All of our chicken comes from Australian poultry farms and most of our fresh produce - such as our lettuce and tomatoes - is grown in Australia, as is the flour we use to make our burger buns, tortillas and dinner rolls. The potatoes we use to make our famous chips generally come from Tasmania and Victoria and the high-oleic canola oil we use for cooking them is also Australian grown. Sometimes due to low cropping levels (eg caused by bad weather), we will need to source produce or oil from overseas, but that's usually only for a temporary period.

 

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